Soft Skills Development
What are Soft Skills Development?
Soft skills training is training that focuses on developing skills such as communication, teamwork and problem solving. Other soft skills include emotional intelligence, a positive attitude and taking the initiative.
Unlike hard skills, soft skills are not industry or role-specific, rather skills that relate to personality and behavior. While hard skills such as data analysis, reporting or mathematical ability, can be taught with relative ease, soft skills training can be more challenging as it involves teaching new behaviors and ways of thinking.
The effectiveness of soft skills training can also be more difficult to measure as it is generally less quantitative. Creating an effective soft skills training plan and choosing elearning platform can be the difference between success and failure.
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Why Soft Skills Matter?
- Skills such as listening, collaborating with others, presenting ideas and communicating with team members are all highly valued in the modern workplace.
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- Strong soft skills ensure a productive, collaborative and healthy work environment, all vital attributes for organisations in an increasingly competitive world.
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- The modern market offers consumers an unlimited number of choices through technologies such as the internet and smartphones. For these consumers, convenience and low prices are easy to come by, so customer service is often what influences the choice to use a particular business. The ability to communicate efficiently and effectively with customers is therefore a vital factor in an organisation’s success.